Frequently Asked Questions

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About AUSfund  
Who is AUSfund?
Which super funds transfer lost accounts to AUSfund?
Can I contribute to AUSfund?
Can my AUSfund balance vanish due to fees?
Do I need to provide a Tax File Number?
About super
Am I entitled to receive super from my employer?
About lost super
How does super become lost?
Does 'lost' mean that my super money has gone?
What is an Eligible Rollover Fund (ERF)?
How can I find my lost super?
I think that I have lost super but can’t find it with AUSfund or ATO - what should I do?
Get your super back 
How do I roll my money out of AUSfund?
Why should I roll my money out of AUSfund?
If I don’t have a super fund, how do I reclaim my lost super?
I was a temporary resident and have since left Australia - can I claim my super?
I no longer live in Australia - can I withdraw my super?
Can I claim my lost super as cash?
What if I’m over 65 or looking for money from a deceased estate?
If I face financial hardship can I access the funds in my AUSfund account?
What is Cross Fund Matching?

About AUSfund  

 Who is AUSfund?

AUSfund (Australia’s Unclaimed Super Fund) is an Eligible Rollover Fund (ERF) and a complying, regulated Superannuation Fund. Our main focus is to:

  • Reunite small and inactive superannuation accounts with members’ active superannuation accounts 
  • Provide efficient administration and investment of members’ superannuation benefits - we have low ongoing fees and no entry or exit fees

Read more about AUSfund

 Which super funds transfer lost accounts to AUSfund?

View a list of all the funds which transfer lost, small or inactive accounts to AUSfund.

 Can I contribute to AUSfund?

Whilst AUSfund is a complying super fund, our primary goal is to look after small, lost or inactive superannuation accounts until they are reunited with their owner.

AUSfund has not been able to accept contributions from members or employers from 1 January, 2014.  

 Can my AUSfund balance vanish due to fees?

Yes, all members will be charged a $14 Administration Fee from 1 January, 2014. This means that the interest earned on small accounts may be insufficient to cover the Administration Fee. Protection of small accounts ceased on 30 June, 2013.

 

  Do I need to provide a Tax File Number?

It is important that you provide AUSfund with your Tax File Number (TFN) to avoid paying additional tax when you claim a benefit. You can provide your TFN and consent to use your TFN to search the ATO for other super monies here.

About super

 Am I entitled to receive super from my employer?

If you are employed and earn at least $450 per month (before tax) and you are aged over 18, your employer is required to make regular superannuation contributions on your behalf equal to 9.25%* of your ordinary time earnings from 1 July 2013 - 30 June 2014. This is called the Super Guarantee (SG).

9.25% is the minimum requirement established by law. However, some Awards, Industrial Agreements or employment contracts may establish a higher contribution level than the SGC, but they cannot offer less. Read more about super

*The superannuation guarantee (SG) rate will gradually increase from 9.25% to 12% between 1 July 2014 and 1 July 2019.

About lost super

 How does super become lost?

Super accounts often become ‘lost’ if your fund loses contact with you. Some of the most common reasons for this are if you have:

  • Changed jobs 
  • Had more than one job at the one time (and super was being paid into different accounts by your employers)
  • Moved house (and forgot to update your address with the fund)
  • Changed your name (marriage, divorce etc)
  • Worked in Australia as a temporary resident and since left Australia

If the fund is unable to contact you, as they do not have a current address (mail is returned to them) or they have not received a contribution for a set period of time, they may roll your super benefits over to an Eligible Rollover Fund (ERF).

 Does 'lost' mean that my super money has gone?

No. When the term 'lost' is used, it means that the super fund has lost contact with you, not that your funds have disappeared. ‘Lost’ superannuation accounts are transferred to ERF’s such as AUSfund for safekeeping until they can be reunited with you.

 What is an Eligible Rollover Fund (ERF)?

ERF’s are superannuation funds that are set up to hold lost and unclaimed super accounts and to try to find and reunite members with their super. AUSfund is one of Australia's largest ERF's.

They do not offer choice of investment (your money will be invested in a default option). Since 1 January, 2014, ERFs have not been able to accept contributions from members or employers.

If you have received mail or statements from a fund you believe is an ERF, you should contact them directly to discuss your options or to arrange to the transfer the account into your fund of choice.

 How can I find my lost super?

 I think that I have lost super but can’t find it with AUSfund or ATO - what should I do?

If you believe you have lost super but cannot find it on either the AUSfund or ATO searches, you should first ensure you are using the details that were current at the time you lost your super:

  1. If your name has changed, you might try searching using your old name.
  2. If you still cannot find your super, try to find any old statements from your previous fund and then contact them directly. They may not know that they have out-of-date details for you.
  3. If you can’t remember which fund your super was paid into, contact your former employer or colleagues to find out the name of the super fund and then contact the fund directly.
  4. Contact AUSfund Customer Service Centre on 1300 361 798 and discuss your problem. The information you provide might help them to find your money.

Get your super back

 How do I roll my money out of AUSfund?

Depending on your circumstances, you may be able to claim cash or roll over into your active super fund account. Read more about getting your super back

 Why should I roll my money out of AUSfund?

Consolidating super accounts avoids multiple sets of fees and charges. AUSfund does not offer additional member services that may be of value to you including insurance or investment choice. Therefore, moving your unclaimed super out of your AUSfund account and into your main active super account makes good sense. Read more 

 If I don’t have an active super fund, how do I reclaim my lost super?

If you do not know if you have another super account, please check with your current or previous employer about which fund(s) they made super contributions to on your behalf.

For more information on why it may be better to roll out of AUSfund (or another Eligible Rollover Fund), see section above. 

 I was a temporary resident and have since left Australia - can I claim my super?

First, contact your super fund to see if they still hold your super on your behalf. 

If you do not claim your benefit within six months of the date you depart Australia, your previous fund (or AUSfund) is required by law to transfer the amount to the Australian Taxation Office (ATO). AUSfund will not issue an exit statement for benefits transferred to the ATO via this mechanism.

CPD
Points will be made available upon assessment.  Points will be assessed once the final  program is complete
Guest/Speaker Gifts
Donations will be made to a charitable organisation, to be announced soonIf you wish to claim your benefit after the six months, you may do so at any time by applying directly to the ATO: 

If you have moved to New Zealand indefinitely or permanently and you have a KiwiSaver Scheme account, you can apply to transfer the whole balance of your superannuation benefit to that account. For details, please read the fact sheet.

 I no longer live in Australia - can I withdraw my super?

Generally no, unless you entered Australia as a temporary resident (see above) and have since departed.

 Can I claim my lost super as cash?

Super funds are normally preserved until you reach retirement age. However, there are limited situations where you may be able to claim cash benefits, such as financial hardship and other personal cicumstances.

If your AUSfund balance is under $200, you can claim it as cash by using our quick, online rollover tool or by completing the Account Balance Under $200 Payment Form 

 What if I’m over 65 or looking for money from a deceased estate?

Lost super for men 65 years or over and women 60 years or over and money from deceased estates is generally transferred to the Unclaimed Money Register in each State or Territory.

 If I face financial hardship can I access the funds in my AUSfund account?

The government has strict rules that govern the release of superannuation money on the basis of financial hardship.

The financial hardship provision is intended to permit the release of superannuation to relieve an immediate difficulty. The threshold rule for accessing super in this circumstance is the requirement that the applicant has been in receipt of a Government income support payment continuously for the previous 26 weeks and is still in receipt of the payment at the time of application. Contact us if you think this applies to you.  

Generally, when a financial hardship claim is accepted only a portion of the superannuation benefit is released to cover the immediate difficulty. 

 What is Cross Fund Matching?

We’re committed to reuniting members with their active super accounts. If we find an active account in your name with one of our participating funds we will transfer your AUSfund super benefits to that account and let you know in writing. 

If your AUSfund account is over $3,000, we will write to you before rolling over your benefit to your active account.

If you do not wish us to undertake cross fund matching services on your behalf, or transfer your AUSfund benefits to an active super account in your name, you need to make this request in writing: PO Box 2468, Kent Town SA 5071 or via email at admin@ausfund.net.au. Please include your AUSfund member number.