We respect your privacy

It has always been important for us to safeguard your personal information. We are legally required to do so. We manage your personal information in accordance with the National Privacy Principles in the Federal Privacy Act.

Essential information only

At AUSfund, Australia’s Unclaimed Super Fund, we collect only information necessary to enable us to administer your fund membership. By this, we mean:

• establishing your membership account and managing your fund benefits;
• processing contributions and paying benefits;
• providing you with membership benefits and services;
• corresponding with you;
• conducting cross-fund matching searches (where we use your information to search for an active account in your name with another superannuation fund);
• address matching - to obtain your correct address if we have returned mail;
• transferring your AUSfund benefits to another superannuation fund in which an active superannuation account in your name has been found; and
• locating missing superannuation contributions paid to the Tax Office on your behalf.

Your current address is vital for this purpose.

AUSfund has appointed specialist agents to provide services on your behalf, including an Administrator (Superpartners Pty Ltd (ABN 57 078 907 883) and Veda Advantage Solutions Group Pty Ltd (ABN 88 071 215 328). Services provided by our agents include lost member searches and cross-fund matching searches. You can find out more information about these services by contacting us on the details provided below. Our agents are only authorised to use and disclose your personal information for the same purposes for which AUSfund is able to use and disclose your information, under the strictest confidence.

One purpose

Your personal information will not be used or disclosed for any other purpose without your consent, except where required or authorised by law. For example, AUSfund’s Administrator is required by both superannuation and tax legislation to report certain information to the Australian Taxation Office for tax related purposes.
The personal information collected by AUSfund from various sources includes your contact details, date of birth and Tax File Number (if you have chosen to quote it). Over time, this will be supplemented with financial and other information necessary to administer your fund membership.

Right to see information

We have stringent security measures in place and staff that handle your personal information have the knowledge, skills and commitment to protect it from unauthorised access or misuse. As a member of AUSfund, you may ask to see the information we hold about you, and have it corrected if required, by writing to us at AUSfund Administration, PO Box 2468, KENT TOWN SA 5071.

To find out more about the personal information we hold and how it is handled, please call 1300 361 798. If you would like more information about the Privacy Act, you can contact the Federal Privacy Commissioner’s hotline service on 1300 363 992.

Acting on behalf of someone else

If at any time you provide the personal information of another person to us then you must ensure that that person has read and understood this policy and separately consents to that personal information being used and disclosed by us for the above purposes.

This policy represents our policy as at 1 November 2007. We may change this policy from time to time. Although we intend to observe this policy at all times, it is not legally binding on AUSfund in any way. From time to time we may regard it as necessary or desirable to act outside the policy. AUSfund may do so, subject only to any statutory rights you have under the Privacy Act or other applicable legislation.